Returns Policy

Cancellation of Order

All un-opened goods purchased from Hair Additions may be returned for refund, exchange or replacement within 7 working days from receipt of delivery. A 15% administration charge will be levied on all items returned for a refund.

Before sending the parcel back to us, please contact us via telephone or email returns@hairadditions.co.uk You will be asked for the reason for the return including whether you will prefer a refund or exchange and if the item has been used. In addition, you will need to confirm your name, postcode and invoice number so please have these available if you telephone.

May we please ask you to additionally note:

The goods will only be delivered to the address that is registered to the Credit/Debit card that was used for payment.

All items ordered will require a signature upon delivery. If nobody is available to sign for the package then the courier will leave a card informing you of how you can have the package re-delivered to the same address or you may be able to pick the item up from their local depot. Please read the card carefully as you may need some form(s) if identification in addition to the delivery card when you go to collect the item.

If after 14 days, if you do not collect an item, it may result in the item being returned to our warehouse and the item will be classed as "In Dispute" A re-delivery charge may apply.

You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package. All items will be inspected on their return to our warehouse. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund or exchange.

That you or your carriers are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

We regret that outbound shipping, packing and insurance cannot be refunded. For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage and packaging.

We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Please return the goods to the address on your receipt/invoice. The original or a copy of the invoice that was supplied with the goods must also be returned with the returned item.

Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, and at your expense. Otherwise the goods in dispute will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to Hair Additions. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

Working days from receipt of delivery shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

Product Guarantee

All of our products come with our 28 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via telephone or email returns@hairadditions.co.uk within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 28 calendar days after receipt by you, whichever is the earlier.

Before sending the parcel back to us, please contact us. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, postcode and invoice number.

Please return any faulty goods to the address on the top of your receipt/invoice. The original or a copy of the invoice that was supplied with the goods must be returned with the returned item.

May we please ask you to additionally note:

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval. Please return the goods to the address on the top of your receipt/invoice. Along with the invoice or a copy of the invoice supplied with the goods.

Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, at your expense. Otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Hair Additions.